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Strengthening Your Digital Security: MFA vs. 2FA

In today’s digital age, protecting our online accounts and sensitive information is of paramount importance. Cyber threats and data breaches have become all too common, emphasizing the need for robust authentication measures. Two key terms that often pop up in discussions about account security are MFA (Multi-Factor Authentication) and 2FA (Two-Factor Authentication). While they may […]

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Essential Keyboard Shortcuts for Digital Agent or Live Chat Agent Using Zendesk

You can make chatting a lot quicker by using a set of LiveChat keyboard shortcuts. Using these shortcuts, you will be able to quickly jump between chats, open different parts of the application, and generally make your job much easier. Zendesk Chat Shortcuts In an article by Spanier (2022), there is a list of shortcuts that allow you

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