Essential Keyboard Shortcuts for Digital Agent or Live Chat Agent Using Zendesk

You can make chatting a lot quicker by using a set of LiveChat keyboard shortcuts. Using these shortcuts, you will be able to quickly jump between chats, open different parts of the application, and generally make your job much easier.

Zendesk Chat Shortcuts

In an article by Spanier (2022), there is a list of shortcuts that allow you to switch between multiple chats more quickly without using a mouse with keyboard shortcuts.

  • To view available keyboard shortcuts, from Chat Dashboard press Shift + ? to see the list of shortcuts.
  • To use a keyboard shortcut, press Ctrl with one of the following keys:

Ctrl + number (1,2,… 5) Open the chat window for the corresponding number.

Ctrl + , or Ctrl + Esc → Minimize the chat window.

Ctrl + . → Close the chat window. If you are serving the chat, this will end the chat. If you are listening to the chat, it will just close the window.

Ctrl + ~ → serve a chat request.

Ctrl + Alt + ; →  Select tags input field.

Ctrl + Alt + ‘ →  Select message input field.

Ctrl + alt + \ → Toggle between current and past chats

Ctrl + Alt + / → Open actions menu.

Ctrl + Alt + [ → Go to the previous chat window.

[Ctrl + Alt +]  Go to the next chat window

General Keyboard Shortcuts for Windows and other apps

Here are several frequent keyboard shortcuts compatible with Windows 10/11, according to publications from Microsoft (n.d) and Nield (2021).

Basic Windows keyboard shortcuts

Ctrl + A → Select all

Ctrl + C → Copy

Ctrl + X → Cut

Ctrl + V → Paste

Ctrl + Z → Undo will roll back your last action

Ctrl + S → Save

Ctrl + W Close will close down whatever you’re viewing.

Ctrl + F   → Search in any open app

Alt + Tab → Switch apps, Switch between open apps

Alt + F4 → Close or shuts down active apps

Windows navigation shortcuts

Windows logo key + D → Show or hide the desktop

Windows logo key + left arrow or Win + right arrow → Snap windows

Windows logo key + Tab → Open the Task view

Tab and Shift + Tab → Move backward and forward through options

Windows key or Ctrl + Esc → Open the Start menu Otherwise. 

F11 or Windows logo key + Up arrow   → Maximize Window

Windows logo key + D → Display and hide the desktop

Windows logo key + PrtScn → Take or save a screenshot.

Advanced Windows shortcuts

F2: Rename

F5: Refresh

Windows logo key + L → Lock your computer

Windows logo key + I → Open Settings

Windows logo key + S → Search Windows

Ctrl + Shift + Esc → Open the Task Manager

Windows logo key + C → Start talking to Cortana

Windows logo key + Ctrl + D → Add a new virtual desktop

Windows logo key + X → Open the hidden menu, open the Quick Link menu

Windows logo key + Tab → Open Task View  

Depending on your hardware, you can use the Windows logo key  + PrtScn to take a screenshot or use Fn + Windows logo key  + Spacebar

Chrome keyboard shortcuts

Tab and window shortcuts

ActionShortcut
Open a new windowCtrl + n
Open a new window in Incognito modeCtrl + Shift + n
Open a new tab, and jump to itCtrl + t
Reopen previously closed tabs in the order they were closedCtrl + Shift + t
Jump to the next open tabCtrl + Tab or Ctrl + PgDn
Jump to the previous open tabCtrl + Shift + Tab or Ctrl + PgUp
Jump to a specific tabCtrl + 1 through Ctrl + 8
Jump to the rightmost tabCtrl + 9
Open your home page in the current tabAlt + Home
Open the previous page from your browsing history in the current tabAlt + Left arrow
Open the next page from your browsing history in the current tabAlt + Right arrow
Close the current tabCtrl + w or Ctrl + F4
Close the current windowCtrl + Shift + w or Alt + F4
Minimize the current windowAlt + Space then n
Maximize the current windowAlt + Space then x
Quit Google ChromeAlt + f then x
Move tabs right or left with keyboard focusCtrl + Right arrow or Ctrl + Left arrow

References

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